01 / SERVICE
Debt collection
Professional follow-up and recovery of overdue loans and outstanding financial obligations on your behalf.
BNR-LICENSED · KIGALI, RWANDA
Debt recovery,
done with care.
Structured debt collection that helps you recover what matters while protecting the relationships you've built.
BNRLicensed by the
National Bank of Rwanda
National Bank of Rwanda
5+Years of practical
team experience
team experience
10Recovery professionals
on our core team
on our core team
06Dedicated field
recovery agents
recovery agents
PFRA / RWANDAProfessional recovery.
Personal responsibility.
Personal responsibility.
WHO WE ARESee how we work
Better recovery starts with a better approach.
Prime Financial Recovery Agency Ltd is a Rwandan debt collection and recovery company serving banks, financial institutions, businesses and other organizations with outstanding receivables.
Our work brings together practical experience, disciplined processes and thoughtful customer engagement. We help clients manage delinquent portfolios, improve cash recovery and strengthen cash flow without losing sight of confidentiality or respect.
Licensed to operate. Committed to doing it right.Our recovery activities are guided by applicable laws, professional standards and your requirements.
WHAT WE DO
Recovery solutions for every stage.
From first contact to complex accounts, we apply the right level of attention to every portfolio.
02 / SERVICE
Portfolio recovery
Targeted management of assigned portfolios, with strategies shaped around each account and your goals.
03 / SERVICE
Early & late-stage recovery
Support across the delinquency cycle, from first missed payments to long-outstanding, difficult accounts.
04 / SERVICE
Customer tracing
Verification and tracing when customers are difficult to reach or contact information needs updating.
05 / SERVICE
Telephone & field collection
Structured calls and supervised in-person visits by trained recovery agents, with respectful engagement throughout.
06 / SERVICE
Negotiation & reporting
Realistic repayment arrangements, promise-to-pay follow-up and clear reporting on recovery progress.
Also offering limited tax consultancy, financial advisory and business document support. Debt recovery remains our core focus.
HOW WE WORK
A clear path from overdue to resolved.
Every account is different. Our structured process brings focus to each decision, from portfolio review to recovery reporting.
01
Understand the portfolio
We review balances, days past due, payment history and recovery potential.
02
Set the right strategy
Accounts are segmented so every customer receives an appropriate approach.
03
Engage & recover
Our team makes contact, traces, negotiates and follows through on commitments.
04
Monitor & report
Supervised fieldwork and regular reporting keep you informed of progress.
Firm in our work. Respectful in every interaction. Accountable for our process.
WHY PARTNER WITH PFRAThe right people.
The right people.
The right principles.
Our team brings experience from financial-sector recovery assignments and a commitment to protecting both your interests and your customer relationships.
Experience on the groundFour senior staff and six field agents, with team experience across loan recovery, tracing and collection operations.
Confidential by designCareful handling of client and customer information, with supervised recovery activity.
Progress you can followRegular updates on collections, commitments, balances, customer status and performance.
LET'S WORK TOGETHER
Let's move your portfolio forward.
Looking for a recovery partner who understands the value of both results and relationships? We'd welcome a conversation about your needs.